I'd like to request a bump in priority for this item.
There are effectively two solutions:
Allow for users to delete that a nurture email has been sent to a student so that they would again be on the list to receive it.
When an email address is identified as invalid after sending nurture email XX1, do not list email XX1 in the student's record. Therefore, when the email address is corrected or a new one added, the student would get email XX1 instead of moving to email XX2.
The biggest reason this is needed is because it thwarts the order of nurture campaigns.
If a record is sent the first email, but it's invalid, the record still shows as having sent the first nurture email. Thus, if we get a valid email, it sends the second email - the student never actually receives the first email. This defeats the purpose of a nurture campaign in many instances.
Update, I thought it was resolved but as of an email sent this morning it is still an issue.
The problem is that if I get a corrected email address, the record thinks it has already received it and now won't be sent that email to a good email address.
Guest
I'd like to request a bump in priority for this item.
There are effectively two solutions:
The biggest reason this is needed is because it thwarts the order of nurture campaigns.
If a record is sent the first email, but it's invalid, the record still shows as having sent the first nurture email. Thus, if we get a valid email, it sends the second email - the student never actually receives the first email. This defeats the purpose of a nurture campaign in many instances.
Update, I thought it was resolved but as of an email sent this morning it is still an issue.
The problem is that if I get a corrected email address, the record thinks it has already received it and now won't be sent that email to a good email address.
This seems to be resolved.