Liaison EMP

Touchpoint when student responds to email

When a rep sends an email from a student record and the student responds, there is no way for the student to receive a touchpoint. It would be great if the student could receive touchpoints when they respond to email communication.

  • Jennifer Critchley
  • Sep 11 2018
  • Community Discussion
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  • Guest commented
    12 Sep, 2018 03:10pm

    I'm curious, Jennifer, what the usefulness of having a touch-point added would be? To me, it seems that it would clutter up the student's timeline and make it more complicated to see the content/context of the email reply since the email conversation is visible in the Communications section of the record.